Help
with Viewing Live Webcasts and Videos
If you are behind a firewall then you must open
the following ports to view the streaming videos.
Out: TCP on 1755
Out: UDP on 1755
In: UDP between port 1024-5000
More
information on firewalls.
Frequently asked questions:
How do I play the
streaming videos?
To watch the streaming videos you need to install the Windows
Media® Player on your computer. It's FREE and easy to install.
If you do not have the Windows Media Player, you may get
the Player now.
How
do I download the streaming videos files to my computer?
While not all of our files can be downloaded due to copyright
restrictions, those that can be are clearly marked. To download,
you must right click on the link and do one of the following:
Netscape: select <save
link as...>
Internet Explorer: select <save
target as...>
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Do
I have to pay for the Windows Media Player?
No. The Windows Media Player software is FREE.
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How do I download and install the Windows Media Player®?
To download and install the Windows Media Player using Internet
Explorer:
- Click "Get Windows Media Player now" below.
- In the box that pops up, select Run this program from its
current location and then click OK.
- When the security warning appears, click Yes to continue installing.
- The program will then present you with an End User License
Agreement. Click Yes if you agree to comply.
- While installing the Media Player, you'll specify your Internet
connection speed. Choose between 14.4K, 19.2K, 28.8K, 56K Modem/ISDN,
112K Modem/Dual-ISDN, T1/Lan, or Unknown/Other. If you do not
know your connection speed, ask your network administrator or
refer to your modem documentation
- Click OK.
- After you click OK, the Windows Media Player will open. You
are now ready to listen to Windows Media sound samples.
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Why are the videos not playing for me?
Your version of Window Media Player is earlier than 6.3.
Your computer, the operating system, and/or
your internet connection do not meet the system
requirements.
You may be trying to watch a MID bandwidth video
with with a 56K dialup modem connection. Choose the LOW bandwidth
video file instead.
You're trying to view the videos with an incompatible
player. Most players, including RealPlayer™, will not work.
If you are receiving a specific error message,
refer to the Windows Media Player Error
Code Page
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What is the difference between mid and
low bandwidths?
Bandwidth refers to the speed of your Internet connection.
A MID bandwidth connection refers
to a cable modem or dsl connection to the Internet.
A LOW bandwidth connection refers to a 56k dial up modem connection.
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I am still having problems. Where
can I get more help?
If you are still having problems viewing our videos, please contact:
Compression control room:
during Live Broadcasts, 909-869-4977
Trevor Henderson, trevor@csupomona.edu
Streaming/Video Engineer, 909-979-6317
Imran Hamid, imran@csupomona.edu
Server Administration/Streaming Engineer, 909-979-6319
Please describe the nature of the problem, the program with
version number, the Operating System you are running and how
to get in touch with you.
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